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Spencer Heating & Air

4.6

Based on 70 reviews

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Cait Odom

23:45 28 May 20

We’ve used Spencer Heating and Air three or four times since we purchased our house less than two years ago. The first time was a weekend in our first summer, when the AC just quit on us, and the most recent (and hopefully last for a while!) was today. We had concerns that our system was at the end of its life when we first moved in, and those concerns were borne out this winter when the whole outside unit just froze over – the only one in the neighborhood – for the SECOND time. So today, they installed a brand new system for us. From estimate to installation was exactly a week, and I expect without a holiday weekend and rainy days it would have been even less time. Their pricing was very reasonable, and David and his team were professional, honest and upfront about exactly what we could expect. This was the first major purchase of our homeownership journey, and we had MANY questions, some of which came after hours, and none of which waited longer than a few minutes for a response. If you’re needing anything done to your AC system, David and his team are HIGHLY recommended. Off I go to read the instruction manual for our new thermostat in my comfortably cool house! Thanks, Spencer team!

Jonathan Adcock

01:58 15 May 20

Most professional and responsive team around. They genuinely care about providing their customers with the best service possible. Highly recommend and would not use anyone else. A++

Gretchen Tindell

22:38 12 May 20

A TEN-star rating is deserved!! Life can throw many challenges—both expected and unexpected—at a family at any given time; however, having the support of a local, family-owned business like Spencer Heating & Air is truly a gift from God. Words cannot express our sincerest gratitude to the Spencer family business for taking care of us in our time of need! Should you be in need of heating and air service, do yourself a blessing and utilize Spencer Heating & Air. Many, many thanks to both David and Wesley! -James & Gretchen Tindell

Jason Tolbert

20:11 05 May 20

Big shout out to the team at Spencer Heating and Air. After almost 30 years the two units at our house finally died last week and they were out here in no time reviewing my options with me and helping me find the best solution in my budget. They were very detailed and walked me through the entire process from beginning to end. I would highly recommend them to anyone with heating and air needs. 5 ⭐️ on all counts!!

A Zinner

11:56 15 Dec 19

They always come out quickly and are able to diagnose whatever the problem is. My gas furnace system is older but not ancient. With proper maintenance it should run another ten years a least. Another company has tried selling me a new system at great expense. Not Spencer. The last time they came out they had to do a follow up visit. They took the time for further investigation and diagnosis. It truly wasn’t obvious the first time. The problem was fixed within the hour at no additional charge for the visit, parts or labor. The technician took the time to explain what the issue was. Made perfect sense. I recommend highly. A++

Michelle Crisler

01:52 11 Dec 19

We had gotten quotes for a new heating a/c unit from several companies. Spencer’s quote was right in line with what we had budgeted. Other companies were much higher.From day one we had a crew of three young men who were prompt, courteous and able to answer any questions we had. Our job was big because we were replacing old duct and moving old system out. The Spencer crew was at our home for four days. Each day they arrived early and put in a full days work. We are so impressed with this company. David came out each day to oversee the work and solve any problems that arose. The best part is our new system is quiet, efficient and our bill was exactly what David had quoted. We couldn’t be happier and I highly recommend Spencer heating and air.

Elizabeth Millette

12:28 11 Nov 19

We cannot say enough great things about Spencer Heating and Air. They have gone above and beyond for us. When our AC went out during the heat of summer, Spencer’s installed window units to keep us cool until they could get our AC repaired. They recently repaired our heater and worked with our home warranty to make sure everything was covered. They respond to calls quickly, are friendly and professional and prices are very fair. I highly recommend Spencer Heating and Air to anyone in the Auburn area.

Joseph Roberson

22:19 21 Oct 19

Spencer Heating & Air has a professional staff with tons of experience. They are respectful and honest, and will never take advantage of a customer in need of service. They work to correct your issue, not up sale you! I have used their services for over 10 years now, and I highly recommend Spencer for all of your heating and air needs!

Gabriel Gurmendi

20:39 30 Sep 19

David came by to give us a second opinion on our AC unit, which had been leaking. The first company told us that there wasn’t a solution to the leaking and the machine just needed to be replaced for about $5,100. David immediately identified the problem when he came by and fixed it, letting me honestly know that there wasn’t a need to replace the unit yet. The repair was a very reasonable cost and I appreciate the honesty. I would definitely recommend these guys.

Saint Sepulveda

13:39 05 Jan 19

After receiving several quotes for a heat pump replacement we ultimately went with Spencer Heating & Cooling. Fantastic communication and the installation crew did an excellent job, going above and beyond to make sure our system was functioning properly prior to their leaving. From the first phone call the experience was outstanding.

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