When your furnace stops heating on a cold Lake Martin night, you need answers fast. Spencer Heating and Air has been diagnosing and repairing furnaces since 1967, and we understand the stress of a broken heating system. We offer same-day repair across Alexander City, Kellyton, and surrounding communities. Our certified technicians identify what’s wrong, explain your options honestly, and get your heat back on — no overselling. Call 256-373-3165 during business hours.
Call 256-373-3165 right now to reach our service team. We can assess your situation over the phone, let you know when a technician can arrive, and answer immediate questions about cost and timing. We offer same-day service in most cases and can often complete repairs in a single visit.
256-373-3165Five reasons families across Alexander City, Kellyton, and the Lake Martin region have made Spencer their first call when heating fails. Click any card to read the detail.
Your furnace failed when you need heat most. We offer fast, same-day service so you’re not left in the cold.
When you call, you’ll speak to a real technician who can assess your situation over the phone and dispatch a service team fast. Most urgent calls get a same-day visit, and we keep spare parts on hand so we can often fix you on the first trip. We don’t take weeks to schedule; we prioritize urgent repairs based on urgency so families with young children, elderly members, or health concerns get expedited service.
Too many repair shops throw parts at problems or recommend replacement when repair is the right answer.
Our technicians use systematic diagnostics: we check ignition, test gas pressure, inspect the heat exchanger, verify thermostat function, and examine electrical connections to isolate exactly what’s wrong. We don’t guess, and we don’t upsell. If an affordable repair fixes your furnace, we’ll tell you that. If the system is past economical repair, we’ll explain why replacement makes sense and discuss your options honestly.
Spencer Heating and Air is an authorized American Standard Customer Care Dealer, so we know their equipment intimately.
Whether your furnace is a 20-year-old legacy model or a newer high-efficiency unit, we have access to genuine American Standard components, technical manuals, and factory support that independent shops can’t match. This means faster repairs and confidence that parts will work reliably long-term.
We hold Alabama License #13038 and carry full liability insurance for every service call.
Every repair meets or exceeds state safety codes. We test gas lines for leaks, verify carbon monoxide safety, and ensure all electrical work is up to code. If something goes wrong, you’re protected. Licensing also means we stay current on building codes and manufacturer requirements — knowledge that keeps your family safe and your warranty valid if repairs are needed on a newer unit.
A broken furnace doesn’t always mean you need a new one. Our experienced technicians can tell you upfront whether a repair will be reliable long-term.
We’ll estimate how many years your current furnace might last with this repair, compare that to the cost and lifespan of a replacement, and let you decide. We explain the facts, not the sales pitch. If you choose repair, we’ll execute it perfectly. If you choose replacement, we’ll walk you through furnace installation options and financing.
If your furnace shows any of these signs, it’s time to call. We’ll diagnose the issue and tell you exactly what’s needed.
Your furnace is running, but your home isn’t warming up — or it’s only heating certain rooms. This could be a clogged air filter, a thermostat set incorrectly, ductwork leaks, a failing blower motor, or a heat exchanger issue. Some furnaces won’t produce heat if the system senses a safety problem.
What to do: We’ll inspect the entire heating chain and restore full warmth to your home fast.
When to Call
Same Day
No heat in winter is urgent — call right away for same-day service.
Your furnace starts, then cuts out, or won’t light at all. Causes could be a dirty pilot light or electronic ignition system, a faulty flame sensor, a gas valve malfunction, or a clogged burner. These issues usually have straightforward fixes — cleaning, replacement, or adjustments — that take one service call.
What to do: Ignition problems are urgent because your home loses heat when it matters most.
When to Call
Right Now
Ignition failures leave you without heat — same-day service available.
A furnace should run quietly. Loud noises signal trouble: metal-on-metal banging often means a cracked heat exchanger or loose components; squealing indicates a failing blower bearing or belt; grinding could mean a motor problem; rumbling during shutdown might be normal cooling, but persistent noise warrants inspection.
What to do: We’ll identify the source and repair or replace parts before small problems become expensive failures.
When to Call
This Week
Loud noises indicate wear that will worsen — early repair prevents major failures.
You adjust the thermostat, but the furnace doesn’t respond, or your home cycles between too cold and too hot. The thermostat might have a dead battery, a loose connection, or an actual failure. Or the furnace control board might not be reading thermostat signals correctly.
What to do: We’ll test both components and restore accurate temperature control so your home stays comfortable at the setting you want.
When to Call
Soon
Temperature control issues waste energy and reduce comfort.
Your furnace’s blower is running all day and night, never shutting down — wasting energy and wearing the motor out. This signals a faulty limit switch (the safety device that tells the blower when to run), a control board malfunction, or a thermostat problem.
What to do: We’ll identify and fix the root cause so the blower only runs when heating is actually needed.
When to Call
This Week
Continuous blower operation wastes energy and shortens equipment life.
A rotten-egg smell (mercaptan, added to natural gas) or hissing near your furnace means a gas leak. This is a safety hazard. Turn off your furnace immediately, go outside, and call us. Do not attempt any repair yourself.
What to do: We have leak detection equipment and can pinpoint and repair the issue safely. Gas leaks put your family at risk, so urgent service is essential.
When to Call
Urgent
Gas leaks are life-safety hazards — leave the house and call immediately.
Methodical testing, transparent results, no guessing. Every Spencer repair follows the same five-step process — from the first call through the final system test.
Call 256-373-3165 and describe what’s happening. Our dispatcher will ask questions to understand the urgency: Is your home still getting any heat? Do you smell gas? Can you hear the furnace trying to start? Is it making unusual noises? Based on your answers, we’ll prioritize your call and let you know approximately when a technician can arrive.
Our certified technician arrives with diagnostic tools and a toolkit of common furnace parts. We’ll visually inspect your system: check the pilot light, listen to ignition, feel for heat at the registers, examine the heat exchanger for cracks or rust, and test electrical connections. We’ll check your thermostat batteries and settings, verify gas supply at the furnace, and inspect ductwork for blockages.
Based on the diagnosis, we’ll give you a written estimate: what parts we need, what labor is required, and the total cost. We’ll also give you our honest assessment: is this a reliable long-term repair, or is the furnace aging toward replacement? If you decide to repair, you approve the estimate and we proceed immediately.
Once you approve, we perform the repair using quality parts and proven techniques. Whether we’re replacing a thermostat, cleaning and adjusting a pilot light, replacing a limit switch, installing a new ignition control, or any other fix — we take our time to do it right. We test parts as we install them and verify all electrical connections are secure.
Before we leave, we run a complete test: the furnace ignites reliably, heat output reaches all registers, the thermostat responds, safety switches work, and no gas leaks are present. We verify that the blower cycles properly at startup and shutdown. We’ll walk you through what we fixed, explain any maintenance your furnace needs going forward, and discuss how to catch problems early.
Our maintenance members enjoy priority scheduling, consistent system performance, and the confidence that comes from knowing a trained professional is keeping an eye on their equipment throughout the year.
What’s Included In Our Maintenance Plan?
We know that a new HVAC system or a major repair can be a significant investment. That is why Spencer Heating and Air works with trusted lending partners to make quality comfort accessible to every homeowner. We want you to make the best decision for your home — not the cheapest one because of budget pressure.
Why Consider Financing?
Hover over the section to see the full list. The first card shows the most common heating-season repair we run — the rest fan out as you explore.
From pilot light issues to failed heat exchangers, our technicians diagnose, explain, and repair every kind of furnace issue homeowners run into. We will walk you through what is happening, what it will take to fix, and whether a repair or replacement is the smarter call.
Symptom: furnace won’t light or lights inconsistently. Often needs a pilot light cleaning, thermocouple replacement, or ignition control board repair. We clean pilot assemblies, test ignition electrodes, and replace components if needed. Most ignition issues are solved in one visit.
Symptom: thermostat might have failed, lost battery power, or developed a loose connection. We test it, replace batteries, secure wiring, and recalibrate for accurate temperature sensing. Smart thermostats can often be integrated with your existing furnace during repair at a discounted rate.
Symptom: furnace doesn’t blow heat or blows inconsistently. Might have a failing blower motor, a worn belt, or a shaft bearing problem. We can often repair or replace the motor same-day, restoring full heat output throughout your home.
Symptom: the heat exchanger is the core of your furnace. Cracks or corrosion there can be serious. We inspect it for leaks, rust, and structural integrity. Minor issues can sometimes be sealed; major cracks usually mean replacement is safer. We give you honest guidance.
Symptom: faulty gas valve won’t allow fuel into the furnace; a failing control board can’t manage the ignition and safety sequence. Both are critical repairs. We’ll diagnose which is the issue, test it thoroughly, and replace if needed. Control board repairs often save thousands compared to full furnace replacement.
Symptom: limit switches tell the blower when to run and shut down. If they fail, your blower might run continuously or not at all. We’ll replace the faulty switch and test the heating cycle to confirm proper operation.
Repair costs vary widely depending on what needs to be fixed. A simple adjustment or filter change costs less than major component replacement like a motor or control board. Our diagnostic fee is modest and gets applied to your repair cost if you approve. The only way to know your exact cost is to have a technician inspect your furnace and provide a written estimate with no surprises.
We offer same-day service and can reach most locations in the Lake Martin area the same day you call. For routine repairs, we’ll schedule you as soon as possible. For life-safety issues (gas leaks, carbon monoxide concerns), call us right away and we’ll prioritize your call.
If your furnace is under 15 years old and this is its first major repair, repair usually makes sense. If it’s 15+ years old, if repairs are becoming frequent, or if this repair costs 50% or more of a replacement system, replacement might be smarter. We’ll give you honest guidance about long-term reliability and cost.
We charge the same diagnostic and repair rates for every job. We don’t impose surcharges, but we do prioritize urgent calls (no heat, gas smell, safety concerns) ahead of routine appointments. Our goal is fair pricing and fast response.
Annual maintenance is the best prevention. Our furnace maintenance tune-ups include cleaning, safety testing, and early detection of wear. We’ll check your furnace in fall before heating season starts so problems are caught and fixed proactively. Clean filters every 1–3 months also help tremendously.
We stand behind our repair work. If the part we replaced fails within 30 days due to defective installation or parts, we’ll fix it at no charge. Parts themselves usually carry manufacturer warranties (30 days to several years depending on the component). We’ll explain your warranty coverage when we complete the repair.
Yes, absolutely. We’re American Standard certified, but we repair most furnace brands — Carrier, Lennox, Trane, Rheem, and others. Our technicians are trained on multiple manufacturers. Just let us know your furnace brand when you call so we can arrive prepared.
Water at the furnace could come from condensation (high-efficiency furnaces produce a lot of it), a clogged condensate drain, or a cooling system issue if you have an air handler in the same location. Don’t ignore it — standing water can damage the furnace and create mold risk. Call us for diagnosis and repair.
Minor sounds are usually harmless, but loud banging, squealing, grinding, or rumbling signal problems. If the noise is severe or the furnace shuts down, don’t force it on — call us. Continuing to run a furnace with a serious problem can cause additional damage and safety risks.
Intermittent heating usually points to a failing thermostat, a gas valve sticking, an ignition system acting up, or a safety switch that’s too sensitive. These problems can be tricky because the furnace might work fine during a test, then fail when you’re not around. We’ll monitor the system, document the failures, and identify the root cause so we can fix it definitively.
Spencer Heating and Air operates from two convenient locations to serve communities across East Alabama. Whether you live in the heart of Auburn or along the shores of Lake Martin, our team is never far away.
Our Auburn flagship has served Lee County since 1967, with the deepest tooling and parts inventory in the region. When you need our broadest expertise — the Auburn team is a short drive away.
Call Auburn Location 334-887-9020Auburn customers and Lake Martin neighbors get the same Spencer commitment to honest work, accurate diagnosis, and repairs that last.
Book Service at Auburn Location
For over 55 years, Spencer Heating and Air has set the standard for honest, expert HVAC service in the Lake Martin area and Auburn. Our customers keep coming back because they know they can count on us — for fair pricing, skilled workmanship, and the kind of genuine care that only comes from a family-owned business with deep roots in the community.
Whether you need a brand-new American Standard system, a quick repair, or a comprehensive maintenance plan, we are here and ready to help. Do not settle for anything less than the best — your home and your family deserve it.
When your furnace fails, you need a company that responds quickly, diagnoses honestly, and fixes the problem right. Spencer Heating and Air has been the Lake Martin area’s trusted furnace repair partner for 55+ years. We’re licensed, insured, and committed to transparent pricing and expert service.
